Managing Workplace NegativityThe symptoms: increased customer complaints, high turnover, low quality of work, increased absences, loss of morale and motivation, lack of creativity and innovation, loss of loyalty to the organization. The diagnosis: workplace negativity. The cure: Managing Workplace Negativity. Workplace negativity may seem like an intangible problem, but it has very tangible consequences for the companies it afflicts. In fact, the Bureau of Labor Statistics